Return, Refund and Exchange Policy
Return, Refund and Exchange Policy
We want you to feel completely safe and confident when ordering from us. Because of that, you have 14 days from the time you receive your order to return any products without needing to give a specific reason.
The only condition is that the items must not show any visible signs of use. If products arrive back to us damaged, we do reserve the right to decline the return request.
How to Return a physical product
To get the process started, you can reach out to us anytime to work out the details (like the pickup address, your phone number, and the bank account for your refund):
Phone: +40750.859.010
Email: contact@learnablepress.com
Shipping Your Return
You have two simple options for sending things back:
Choose your own courier: You can ship the order back using any courier you like. You will just need to pay their shipping fee directly to them.
Let us handle the courier: If you prefer, we can arrange for a courier to pick up the return for you. If we do this, we will simply subtract the shipping cost from your total refund amount.
Getting Your Refund
As soon as the products reach us and we confirm they are in good condition, we will send your money back via bank transfer to the account you provided.
Exchanges for physical products
If you would like to swap your items for something else, there is a flat shipping fee for the exchange. However, please keep in mind that the final cost will be agreed upon once you make your request, as prices can vary depending on your specific shipping address and changing courier rates.
Refund Policy for Digital Products
We want your experience with our digital platform to be as smooth as possible. Because our digital books and audio stories are available for you to enjoy the moment you complete your purchase, we have a specific policy for these items.
The 14 Day Window
You have the right to change your mind and request a full refund within 14 days of your purchase, provided that you have not yet accessed the specific digital content included in that order.
When the Service is Considered “Delivered”
To ensure your little one can start listening right away, we provide instant access to our library upon purchase. When you open or play a digital book from your new order, you are giving your explicit consent for the performance of the service to begin.
Please keep in mind that:
Once you start viewing or listening to the content from that specific order, you acknowledge that you waive your right to a 14 day withdrawal period for those items.
Because that specific content has been accessed, we are unable to offer a refund for it beyond this point.
Technical Issues and Support
We are here to make sure everything works perfectly for you. If you experience any technical difficulties, such as:
Trouble accessing the books in your latest order.
Audio or visual content from the new purchase not loading properly.
Any other platform errors preventing you from using your purchase.
Please reach out to us at contact@learnablepress.com or call us at +40750.859.010. If we cannot fix a technical issue with the digital content within 5 business days, you are entitled to a full or partial refund for that order.
How to Request a Refund
If you haven’t accessed the new content yet and would like a refund within your 14 day window, simply send us an email with your order details. We will process your request and return the amount to your original payment method within 14 days.