Your use of this site is conditioned upon your compliance with the general terms and conditions detailed below. If you choose to visit the site and access the services provided through it, you assume full knowledge and acceptance of these terms and conditions, which form the basis of the contract between the Company and yourself.

The learnablepress.com website is owned by LEARNABLE SRL, with its registered office in Botoșani, 1 Mihai Eminescu St., Botoșani County, registered at the Trade Register Office attached to the Botoșani Tribunal under no. J7/710/14.11.2018, having fiscal identification code (CUI) RO40156948, email contact@learnablepress.com. To facilitate the transmission of information, we will use the term “Company” to refer to Learnable SRL, and the terms “learnablepress.com” or “site” to refer to learnablepress.com.

1. What is learnablepress.com

Learnablepress.com is a website created to facilitate online access for the general public to educational courses and materials for children and parents.

The Company will undertake all necessary actions to provide customers with materials that are as high-quality, current, and relevant as possible to the field covered by the course.

Please keep in mind that the services you can access through the site do not represent fiscal, accounting, legal, medical, psychological, or similar advice and do not replace recommended specialized services in such fields.

2. Conditions for using the website

The website may be used only for viewing, creating an account, accessing a personal account, accessing services and products available on the site, and for evaluating and recommending our services. Our website may not be used to make any illegal or fraudulent payments, or to post or transmit any material with defamatory, threatening, obscene, indecent, instigating content, or similar. We reserve the right to disallow the posting of and/or to immediately delete, without any prior notice, any comment on the site that contains inappropriate language, serious spelling errors, or that could cause prejudice to our image and/or create a state of discomfort for us, the authors of the materials on the site, or our customers and visitors. You are fully responsible for any operation and/or payment made through the use of the website.

We cannot guarantee the discontinuous and uninterrupted use of the website. Errors, defects, viruses, or other harmful behaviors may occur on the site or servers that make it unavailable. We will take all measures to limit and remove such unpleasant events in the shortest possible time. You do not have the right to interfere in the operation of our website nor to take any intervention measures upon our computer equipment, regardless of the reason or the result obtained.

We reserve the right to shut down the website without prior notice to users. We reserve the right to freely establish our collaboration relationships with specialized persons who will participate in the creation of various materials on learnablepress.com, and we do not assume that these persons will have a constant presence on the site.

3. Payment and Invoicing

Prices displayed on the site for each subscription and product include VAT. Payment can be made through any of the following methods: online by card via the Stripe payment processing platform (following the payment steps and instructions provided at the time of payment), by bank transfer upon request, or cash on delivery to the courier.

• Payments with credit/debit cards issued under the Visa and MasterCard logo (Visa/Visa Electron and MasterCard/Maestro) are carried out through the “3-D Secure” system developed by Visa/MasterCard.
• This system ensures the same level of security for online transactions as those performed at an ATM or in a physical merchant environment.
• “3-D Secure” ensures that no information related to your card is transferred or stored at any point in time on the virtual store’s servers.
• No commission is charged to the cardholder for bank card payments.
• For payment by bank transfer, please send an email to contact@learnablepress.com to receive the necessary steps.

We are not responsible for erroneous payment processing or for errors recorded through the payment system, including but not limited to any losses you might suffer using the card payment system. The Customer is obligated to select their chosen payment method at the time of choosing the subscription or product type, following the site’s purchase steps. You may benefit from various discounts or other benefits for paying a subscription for several months in advance. These benefits will be made public via the website and the Company’s chosen promotional means.

In the case of subscriptions, once the type and payment method are selected, the payment is recurring. The Customer does not need to complete a monthly or annual payment procedure; the amounts related to the subscription will be automatically debited from the Customer’s account at the beginning of each subscription period. The customer’s subscription has automatic recurring payment activated, meaning that on the subscription’s due date, the payment will be automatically processed using the card entered during the first order.

Recurrence can be stopped at any time by making a request to the email address contact@learnablepress.com. The Company will issue a fiscal invoice for the subscriptions or products purchased on the site, for which the Customer must provide all necessary information. The fiscal invoice for any order (including recurring payments) will be sent in the package with the products or, in the case of subscriptions, sent automatically to the customer’s email upon payment. Once issued, an invoice cannot be modified.

4. Return, Refund and Exchange Policy Return, Refund and Exchange Policy

We want you to feel completely safe and confident when ordering from us. Because of that, you have 14 days from the time you receive your order to return any products without needing to give a specific reason.

The only condition is that the items must not show any visible signs of use. If products arrive back to us damaged, we do reserve the right to decline the return request.

How to Return a physical product

To get the process started, you can reach out to us anytime to work out the details (like the pickup address, your phone number, and the bank account for your refund):

• Phone: +40750.859.010
• Email: contact@learnablepress.com

Shipping Your Return

You have two simple options for sending things back:

1. Choose your own courier: You can ship the order back using any courier you like. You will just need to pay their shipping fee directly to them.
2. Let us handle the courier: If you prefer, we can arrange for a courier to pick up the return for you. If we do this, we will simply subtract the shipping cost from your total refund amount.

Getting Your Refund

As soon as the products reach us and we confirm they are in good condition, we will send your money back via bank transfer to the account you provided.

Exchanges for physical products

If you would like to swap your items for something else, there is a flat shipping fee for the exchange. However, please keep in mind that the final cost will be agreed upon once you make your request, as prices can vary depending on your specific shipping address and changing courier rates.

Refund Policy for Digital Products

We want your experience with our digital platform to be as smooth as possible. Because our digital books and audio stories are available for you to enjoy the moment you complete your purchase, we have a specific policy for these items.

The 14 Day Window

You have the right to change your mind and request a full refund within 14 days of your purchase, provided that you have not yet accessed the specific digital content included in that order.

When the Service is Considered “Delivered”

To ensure your little one can start listening right away, we provide instant access to our library upon purchase. When you open or play a digital book from your new order, you are giving your explicit consent for the performance of the service to begin.

Please keep in mind that:

• Once you start viewing or listening to the content from that specific order, you acknowledge that you waive your right to a 14 day withdrawal period for those items.
• Because that specific content has been accessed, we are unable to offer a refund for it beyond this point.

Technical Issues and Support

We are here to make sure everything works perfectly for you. If you experience any technical difficulties, such as:

• Trouble accessing the books in your latest order.
• Audio or visual content from the new purchase not loading properly.
• Any other platform errors preventing you from using your purchase.

Please reach out to us at contact@learnablepress.com or call us at +40750.859.010. If we cannot fix a technical issue with the digital content within 5 business days, you are entitled to a full or partial refund for that order.

How to Request a Refund

If you haven’t accessed the new content yet and would like a refund within your 14 day window, simply send us an email with your order details. We will process your request and return the amount to your original payment method within 14 days.

5. Digital Content and Audiobook Terms of Use

Access to any audiobooks purchased through this platform is subject to the following security and usage protocols. By accessing our content, you agree to comply with these terms to ensure the integrity and protection of our intellectual property.

Access and Security

All audiobooks are accessible exclusively through our secure online platform. To view or listen to your content, you must log in using your unique username and password. You are responsible for maintaining the confidentiality of these credentials.

Device Limitations

Your account permits active sessions on a maximum of 2 devices at any given time. Please note the following:

• Any attempt to log in from additional devices beyond this limit will trigger an automatic security alert.
• Exceeding the device limit will result in a temporary account suspension.
• To restore access following a block, you must contact our customer support team for an account reset.
• If you need to switch to a new device or replace an existing one, you must contact our customer support team to request a device reset.
  
  

Prohibited Actions

The content provided on this platform is for personal, non-commercial use only. The following actions are strictly prohibited:

• Sharing, selling, or distributing account login details.
• Downloading, capturing, or recording any audio content from the platform.
• Engaging in or facilitating any form of digital piracy or unauthorized redistribution.

Enforcement and Legal Consequences

We maintain a zero-tolerance policy regarding the unauthorized distribution of our digital assets.

• Account Termination: Repeated violations of these terms or suspicious account activity will result in the permanent termination of your account. In such cases, you forfeit the right to any refunds for previously purchased content.
• Legal Action: Any confirmed attempts to pirate, scrape, or illegally share content from this platform will be met with immediate legal action. We reserve the right to seek damages and injunctions through the court system to the fullest extent of the law.

6. Liability and Limitations

By accessing and using the site, you expressly and unequivocally accept the Terms and Conditions of the site in their latest version communicated within the site. You are responsible for checking the final version of the Terms and Conditions whenever you use the site. Acceptance of the site’s Terms and Conditions is confirmed by checking the corresponding checkbox on the site and/or by submitting an Order and/or by making an online payment.

The Company does not assume liability for any kind of loss (material, financial, data, or information) that may occur directly or indirectly due to information included on the site or the malfunction or improper functioning of this site. We cannot be held responsible for damages to your computer or viruses that could infect your computer or other equipment / device / mobile phone as a result of your access, use, or navigation of our site, or your downloading of any content, information, materials, data, text, images, video, or audio from our site.

We are not responsible for any injury, loss, claim, indirect, incidental, or consequential damages of any kind arising from or in any way connected with any use of our site or the content, data, materials, or information found therein, with any failure or delay (including without limitation the use or inability to use any component of this site for purchase or payment), or the performance or non-performance by us or by any provider, even if we or our provider have been advised of the possibility of damages to such parties or any other party.

This disclaimer applies to any damages or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction, or unauthorized access to, alteration of, or use of records, whether for breach of contract, harmful behavior, negligence, or under any other cause of action.

7. Complaints

Any dissatisfaction related to the access, use, or registration on our site, placing an order, aspects related to an order placed, aspects related to registration for events, or any similar matters, shall be communicated to us directly via email at contact@learnablepress.com.

Your dissatisfaction will be recorded, and you will receive a written response at the email address provided when you brought the matter to our attention, within a maximum of 48 hours relative to a business day.

The Customer declares that they agree not to make these dissatisfactions public (on social media, in the press, during discussions at private parties, or in any other manner), subject to bearing the damages caused for the prejudice to the image of the site owner through such actions.

Any complaint must be submitted within a maximum of one month from the date the complained situation was noticed.

8. Intellectual Property

The content of this website—including, but not limited to, the logo, stylized representations, symbols, images, photographs, text content, and similar elements, as well as the entire content of information contained on learnablepress.com and other online programs sold through the site—is the exclusive property of Learnable SRL. It is prohibited to copy, distribute, publish, modify, supplement, use, expose, include, link, transmit, remove markings, photos, images, pieces of text, display, or sell the content, data, information, photographs, or other details found on the site or on the platforms/programs to which you purchase access through the site, without the express written permission granted by Learnable SRL.

No Customer acquires, through the use and access of the site, any right or license to use any of the information on the site, nor any intellectual or industrial property rights over the products and/or services ordered from the site. No customer has the right to use an automatic or manual device to monitor the materials available on the site.

9. Processing of Personal Data

For details regarding the processing of personal data, the identity of the operator, and similar matters, please consult the “Data Protection” section on our website.

10. Newsletters

Upon completing a subscription or order form on the site, the Customer expresses their agreement to receive Newsletters. The Newsletter is a periodic, exclusively electronic means of information (email, SMS) regarding products, services, events, promotions, etc., for a certain period, without any commitment from the owner regarding the information contained therein. The Customer may withdraw this agreement at any time, without any obligation, by accessing the “Unsubscribe” button at the bottom of each Newsletter received.

11. Force Majeure

Neither of the contracting parties shall be liable for the failure to execute on time and/or for the improper execution—wholly or partially—of any obligation under this contract, if the non-execution or improper execution of that obligation was caused by force majeure, as defined by law, for reasons independent of the parties. The party invoking force majeure is obliged to notify the other party within 5 (five) days of the occurrence of the event and to take all possible measures to limit its consequences.

12. Applicable Law

The contract shall be governed and interpreted in accordance with Romanian law. Any misunderstanding arising between the site owner and the Customer in connection with the relations resulting from the use of the site shall be resolved amicably; in case of failure, it shall be submitted to the competent material courts.

13. Final Provisions

This site is owned by Learnable SRL, which grants you the right to access and use the site subject to your acceptance of these Terms and Conditions. By accessing and using the site, you automatically and unequivocally provide your agreement to comply with the site’s Terms and Conditions.

Learnable SRL has the right to modify the Terms and Conditions at any time, without prior notice, by posting the updated version on the site. You have the obligation to read the Terms and Conditions every time you access the site. You are obliged to strictly comply with the Terms and Conditions on the site and cannot claim ignorance of the Terms and Conditions valid at the date of accessing, using, and/or placing an order on the site.

The site administrator reserves the right to modify the structure and interface of any page or subpage of the site at any time and at any chosen time interval, having the right to temporarily, partially, or totally interrupt the services provided to customers through this site without any individual or general prior notice.

Promotions offered by Learnable SRL are announced on the site. Promotions begin their validity at the moment of their activation on the site and cease their validity from the moment of their inactivation on the site. Promotions do not accumulate with each other or with other discounts and are valid only within the limits and in compliance with the conditions on the site.

These Terms and Conditions are supplemented by special aspects/provisions included in the description of products/events available on the site. In the event of contradictions between these Terms and Conditions and the aforementioned special provisions, the special provisions shall take precedence in application.